Shipping Policy

Effective Date: December 31, 2024

At SolarFlexHato.net, we strive to offer our customers a fast, reliable, and cost-effective shipping experience for all orders. Please read our shipping policy below to learn about our shipping procedures, fees, and estimated delivery times.

1. Shipping Methods and Costs

We offer a variety of shipping options to ensure that your products arrive quickly and safely. Shipping fees are calculated based on your location, the shipping method selected, and the size and weight of your order. Below are the shipping methods available:

      • Standard Shipping: Typically arrives within 5-7 business days.
      • Expedited Shipping: Typically arrives within 2-4 business days.
      • Next-Day Delivery: For urgent orders, we offer next-day delivery (available in select locations).

Shipping Fees:

      • Standard Shipping: Calculated at checkout based on your delivery address.
      • Expedited and Next-Day Shipping: Higher fees apply. Fees are calculated during checkout.

Shipping fees are added to your total order amount at checkout before payment. You will see the shipping costs before finalizing your purchase.

2. Shipping Areas

We currently offer shipping within the United States and internationally. Delivery times may vary based on your location. For international orders, please note that additional customs duties and taxes may apply.

United States: We ship to all 50 states, including Alaska and Hawaii.

International Shipping: We ship to many countries. Delivery times for international shipments will vary depending on the destination.

Note: International customers are responsible for any customs duties, taxes, or fees that may be charged upon arrival in the destination country.

3. Order Processing Time

      • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This confirms that we’ve received your order and it is being processed.

      • Processing Time: All orders are processed within 1-2 business days of receiving payment. Orders placed on weekends or holidays will be processed on the next business day.

      • Handling Time: If there are any delays due to product availability or a special request, we will notify you via email as soon as possible.

4. Delivery Timeframes

      • Domestic Orders:

        • Standard Shipping: Typically 5-7 business days.
        • Expedited Shipping: 2-4 business days.
        • Next-Day Delivery: 1 business day (for orders placed before 12 PM local time).

      • International Orders:

        • International shipping delivery times vary by location. Typically, delivery may take 7-14 business days, but this can vary based on customs processing in your country.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can track the status of your order by clicking on the link provided in the email or by visiting the carrier’s website.

If you do not receive a tracking email or if there is an issue with tracking your shipment, please contact our customer support team at info@solarflexhato.net for assistance.

6. Shipping Delays

While we strive to deliver all orders in a timely manner, certain situations may cause delays:

      • Weather conditions or natural disasters
      • Holidays and peak shopping periods (e.g., Black Friday, Cyber Monday)
      • Carrier delays outside of our control
      • Customs delays for international orders

If your order is delayed beyond the estimated delivery time, we will work with the carrier to resolve the issue as quickly as possible. Please contact us at info@solarflexhato.net if you have concerns about a delayed shipment.

7. Lost or Damaged Packages

      • Lost Packages: If your package is marked as “delivered” but you have not received it, please check with neighbors or others at your delivery address. If it’s still missing, contact the carrier to file a claim.

      • Damaged Packages: If your order arrives damaged, please notify us within 48 hours of delivery. We will work with you to either send a replacement or offer a refund as per our Refund and Returns Policy.

8. Shipping Address Errors

Please ensure that the shipping address you provide is accurate. We are not responsible for delivery issues caused by an incorrect address. If you notice an error in your address after placing your order, please contact us immediately at info@solarflexhato.net.

9. International Shipping

For customers outside of the United States:

      • Customs Fees and Duties: All international customers are responsible for any customs fees, import duties, taxes, or other charges that may be imposed by their country’s government. These charges are not included in your shipping fees and must be paid by the customer upon delivery.

      • Delivery Times: Delivery times for international orders may vary depending on customs processing and local postal services. We recommend checking with your local customs office if you experience significant delays.

10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to reach out to our customer service team. We are happy to assist you with any inquiries.

Thank you for choosing SolarFlexHato.net! We are committed to delivering your order quickly and efficiently.